Medical Practice Solutions

Creating Efficiency & Harmony

Services

Start-up Medical Practice System

You are ready to establish your own practice—but where to begin? The logistics can be overwhelming! Let us partner with you.

Medical Practice Transition System

Your practice is changing—growing or relocating—and you need help. Why reinvent the wheel? Let us guide you through the process.

Revenue Optimization System

You went into medicine to treat patients—not manage your office! Without optimized revenue, your practice cannot survive.

Staff Training and Coaching

We provide comprehensive training covering everything you need for your office — tailored for your practice.

Start-up Medical Practice System

You are ready to establish your own practice—but where do you begin? The logistics can be overwhelming! Whether you are wanting to leave a group setting, or finishing residency, and ready to start your own practice, then this is for you. You might not know the many questions to ask, but we do. We create a personalizedStart-Up Medical Practice System for you—giving you peace of mind and launching your practice with efficiency and harmony.

Beginning with a custom evaluation of your needs and preferences, our checklists, resources and processes address everything you may be concerned about and more. From site selection, equipment purchasing and staff hiring to move-in logistics, supply ordering and technical systems set-up, we manage it all to establish your ideal workplace.

Based on our extensive experience and wide range of resources, we assist you in:

  • Coordinating your new office space for optimum workflow and patient privacy
  • Selecting and implementing your Practice Management System (PMS) and Electronic Medical Records (EMR)
  • Establishing financial systems and controls for billing and reimbursement
  • Developing Human Resources policies and procedures for cultivating the ideal staff
  • Creating your promotional online presence and printed collateral
  • Operating the business side of your practice by establishing processes and implementing your decisions
  • Managing relationships with insurance companies

Medical Practice Transition System

Your practice is changing—you have decided to expand or relocate and you need help! Our customized Medical Practice Transition System will allow you to focus on your work, while we transition your practice into the next phase with efficiency and harmony.

Beginning with a personalized evaluation of your needs and preferences, we partner with you to analyze your situation, define next steps, and facilitate your decision-making. In preparation for this new phase of your practice, our checklists, resources and processes will address everything you may be concerned about and more. From site relocation, equipment maintenance and staff changes to moving logistics, vendor relationships and software updates, we manage it all to establish an office transition that has minimal impact on your practice.

Based on our extensive experience and wide range of resources, we assist you in:

  • Coordinating your new or existing office space for optimum workflow and patient privacy
  • Updating your Practice Management System (PMS) and Electronic Medical Records (EMR)
  • Updating financial systems and controls for billing and reimbursement
  • Developing Human Resources policies and procedures for cultivating the ideal staff
  • Updating your promotional online presence and printed collateral
  • Streamlining the business side of your practice by establishing processes and implementing your decisions
  • Refining relationships with insurance companies

Revenue Optimization System

You went into medicine to treat patients—not manage your office! But without consistent and optimized revenue, your practice cannot survive. Our customizedRevenue Optimization System will allow you to focus on your work, while we develop and fine-tune your revenue process—whether it’s an existing practice or a brand new one.

Beginning with a concentrated analysis of your accounts receivable process, we partner with you to examine the issues, make recommendations, define next steps, and create a streamlined management system for optimizing income and reimbursements. Our checklists, resources and proven procedures will address everything you may be concerned about and more. Our clients hire us to help them minimize past-due accounts and troubleshoot bottlenecks in their revenue process. As we work with you, your staff and your process, our goal is to create efficiency, sustainability and harmony.

For an in-depth look at practice charges and payor rates, the following specialized services are available: 

  • Fee Schedule Analysis

Utilizing the RBRVS methodology, we will analyze your existing fee schedule and make recommendations to help you establish a fee schedule based on relativity and today’s reimbursement environment.

This is an essential process to maximize revenue without artificially inflating the accounts receivable.

  • Contract Rates Comparison

Once your fee schedule has been thoroughly analyzed and updated, this analysis will show you how your plan contractual payment rates compare to your fees, Medicare reimbursement, and other payor rates. Based on contract data, we analyze how the plans compare to your fees and Medicare rates. This valuable knowledge will help you make critical decisions, identify practice growth strategies, and target contractual negotiation efforts.

  • Coding and Documentation

Depending on your concerns, we work with you to assess coding and documentation strengths and weaknesses, and create improvements for the following:

  • Evaluation and Management (E&M) codes and matching supporting documentation
  • Surgical case coding and third-party payor reimbursements

Staff Training and Coaching

How do you and your staff know what you need to know? We provide comprehensive training covering all aspects of your office—tailored to your practice. Our clients hire us to deliver training for:

  • Customer service
  • Office policies and procedures
  • Coding CPT and ICD-10
  • OSHA compliance
  • HIPPA compliance

Individual coaching for medical practitioners or staff is available regarding:

  • Personnel issues
  • Hiring and termination
  • Business practices

About 

With more than 30 years of focus and experience in healthcare practice management, Sue Martin combines sharp analytical thinking, creative problem-solving and exceptional emotional intelligence in her consulting and coaching work. Physicians and medical practitioners hire her to help manage and optimize the business side of their practice, including revenue process improvement, staff recruiting and retention, facilities management, vendor relationships and team building.

As a virtual office manager, Sue gives small medical practices a competitive advantage by providing financial and human resources systems, troubleshooting, process improvement, coaching and training. She creates a unique environment for her business owner clients—where decision-making is easier, office operations are more efficient and harmonious, and revenue is optimized.

Based on multiple coaching certifications, Sue’s humanistic approach balances well with her business savvy to create productive and happy healthcare practices.

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Clients

     Under Sue’s leadership our office including medical providers and staff were highly motivated and supported to achieve the practice vision of exceptional patient care. – Kris Scalf, RNC, WHNP, MC

     When I started my practice after residency, Sue helped me overcome the challenges of establishing a new medical practice.  She did everything from completing the provider paper work for all the major insurance companies, hiring a medical assistant, helped fill my schedule and much more.

 

With her expertise, I was able to concentrate on seeing patients while she took care of running my practice.  Together we built a sustainable practice in a very short time. – Jennifer H. Smith, MD

     Being a solo physician practice can be challenging.  It became apparent to me that I needed someone to manage my medical practice so I could focus more on what I love which is caring for my patients. Sue’s expertise in managing medical practices has been an excellent addition to my practice. Now I can do more of what I love, which is taking care of my patients and she does what she is best at, which is to manage medical offices.

 

When I needed to relocate my office she handled it all with grace and ease. I was impressed with her efficient and organized process that accomplished my goal with minimal interruption to my practice. She did everything from helping me decide on the new location to arranging the move of office furniture, equipment and systems with minimal downtime. – Jodie Rai, MD

Contact

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